Shipping + Returns
In stock orders in the 48 Contiguous US ship within 1-5 business days via FedEx.
Each of our items is handcrafted, so if an item is not in stock or a custom design, it can take from 2-4 weeks to produce before it ships.
You can request a rushed order by emailing firstname.lastname@example.org. We will coordinate with you directly on shipping needs.
You will receive a shipping confirmation via e-mail once your order has shipped.
RETURN TO SHIPPER POLICY
It is the responsibility of the receiver (or if bought as a gift, the buyer) to notify the shipping carrier (FedEx or UPS) of any changes to the delivery - such as a request to hold the package at a nearby FedEx or UPS location for pick up or request a vacation hold if the receiver is out of town and needs the package delivered at a later date.
If a package is returned to East Darjeeling because the shipping carrier (FedEx or UPS) was unable to deliver the package within a required timeframe and have not been contacted about changes to the delivery by the receiver, the customer will have the option to pay the full (non-promotional) shipping cost to have the order shipped again or cancel the order which is subject to a 35% restocking fee. If the item goes unclaimed for more than three weeks, East Darjeeling will cancel the order without a refund.
Easy Returns & Exchanges
RETURNS & EXCHANGES
We gladly accept returns and exchanges within 7 days of receiving your order. All returns must be in their original, and unused condition/packaging. Since our headpieces are handmade, they are subject to a 35% restocking fee.
To formally request a return, please email email@example.com with your order number, stating the exact items/quantities you are requesting to return. Upon approval, you must then ship approved items to the address we provide to you, via FedEx (and provide us the tracking number), within 2 business days of being issued approval or your items will not be accepted for return. All return shipping fees/coordination are the responsibility of the customer. We do not provide pre-paid return shipping labels.
Upon receiving returned merchandise, inventory will be inspected and, once approved, a partial credit—less a 35% restocking fee—will be issued back to your original payment method within 7 business days.
Product lines that are NOT eligible for return include items designated “Sale” or “Special Order” in a product description.
Items that are purchased for use in photoshoots and editorials do not qualify for a return/exchange.
DAMAGE CLAIM POLICY
Please note all of are pieces are handmade, extremely delicate and should be handled with care.
If any items are received damaged in your package, you must file a claim within 2 days of receiving your order.
To file a claim for damaged items, please email firstname.lastname@example.org with your order number, exact items/quantities and photos of the item(s) damaged. We do not process claims without photos clearly showing damage. Upon your claim being approved, we will provide a return shipping label for the damaged item. You must then ship damaged items to the address we provide to you, via FedEx or UPS (and provide us the tracking number), within 3 business days of being issued. Once the damaged item has shipped, we will ship out the replacement for the damaged item(s) if the item is in stock/available and if not, a refund will be issued.
***Please direct all questions regarding damages on your order to hello@eastdarjeelinglimited.